​

Effective Date: 25th June 2025

At Shimmy Downs Kelpies, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us via our website, email list, and social media platforms.

1. What Information We Collect

We may collect the following personal information from you:

• Name

• Email address

• Phone number

• Mailing address

• Dog’s name, breed, age, and behaviour history

• Photos or videos of you and/or your dog (only with consent)

• Payment and billing details (for purchases or bookings)

• Website usage data (via cookies or analytics tools)

2. How We Collect Your Information

We may collect personal information when you:

• Book a service or make an enquiry through our website

• Subscribe to our newsletter or email list

• Fill in forms (e.g., waivers, intake forms)

• Interact with us on social media

• Provide verbal or written consent for photos or videos

• Provide feedback or testimonials

3. How We Use Your Information

We collect and use your personal information to:

• Provide dog training and related services

• Process bookings and payments

• Communicate with you about your appointments

• Send newsletters, updates, and promotional material (you can unsubscribe at any time)

• Improve our services and customer experience

• Share images/videos of your dog (only with prior consent)

4. Sharing Your Information

We will never sell your personal information.

We may share your information with third parties only when necessary to:

• Process payments securely

• Manage bookings or email campaigns (e.g., through platforms like Mailchimp or Square)

• Comply with legal obligations

Images or videos of you or your dog will only be posted publicly (e.g., on social media or our website) with your explicit consent.

5. Storing and Protecting Your Information

We store your information securely through trusted digital platforms. We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

When no longer needed, personal information is deleted or securely destroyed.

6. Accessing and Updating Your Information

You have the right to:

• Access the personal information we hold about you

• Request corrections if your information is inaccurate or outdated

• Withdraw consent for use of your data (including photo/video use)

To make a request, please contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies or tracking tools to improve your experience and understand how visitors interact with our site. You can manage cookie settings through your browser.

8. Third-Party Links

Our website and social media may contain links to other websites. We are not responsible for the privacy practices of those third parties.

9. Policy Updates

This Privacy Policy may be updated periodically. We encourage you to review it regularly on our website.

10. Contact Us

If you have questions about this policy, or if you wish to access, update, or delete your information, please contact us:
shimmydowns@hotmail.com